I Fought The Cable Company, And the Cable Company Won

My cable company sucks. I thought they didn’t.

The story goes like this.

I signed up with a certain phone company that provides internet service.  After 3 years with them, I thought I could probably get better service with the Cable company. I thought the connection would be faster, and I would have faster download speeds. So, gleefully, I called the Cable Company and made the switch. HA! After 3 years, I was sticking it to the man. Or so I thought.

The day arrived! I was so ready to begin this brand new relationship. I bundled ALL of my services – cable, internet and phone. It was supposed to be so wonderful. It was supposed to be cheaper, and easier, and blah, blah, blah. It took all of 4 months for the relationship to go sour.

I remember the day. I was happily surfing the internet and suddenly my connection dropped. “No problem”, I figured. “I’ll just reset the modem.”  I happily resumed surfing and poking my friends on Facebook. Until it happened again. Then again. It didn’t stop happening. I even called the Cable Company. They walked me through a bunch of stuff to change the modem settings. I thought the problem was solve. Until it happened again. Then again. It just kept on happening.

I called tech support. I was placed on hold for over an hour. All the while listening to pre-recorded messages about how the Cable Company values Customer Support.  I finally reached tech support. She was very nice. The conversation was light and I laughed as she made the usual, “Isn’t technology wonderful, until you need it” jokes. I could imagine developing a wonderful relationship with her. Then I quickly stopped myself from going there. She works for the Cable Company. It will never work.

This very nice lady was actually able to walk me through some things to get the modem working. It worked for about a month. Then the connection dropped. It was now happening every day. Every hour. I’d had it. I called the Cable Company. I was placed on hold for over 2 hours. I hung up in frustration. I called again. This time, I believe the Cable Company set a record for placing someone on hold. Three hours later, I slammed the phone down in frustration.

The icing on the cake came a few days later when my bundled internet, cable and phone was silent. No cable. No internet. No phone service. For over 4 hours.

I called the Cable company. No answer. Because the Cable company owned my phone service!

When everything was restored. I called the phone company. Unfortunately my phone service was provided by the cable company.They blocked the phone company phone number.  I had to go to a neighbor to cancel the cable company and get the phone company hooked back up.

BTW, now that ll is well, I have phone service, and internet service by the phone company, the Cable company is calling me to tell me how awesome their phone and internet service is.

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