I Fought The Cable Company, And the Cable Company Won

My cable company sucks. I thought they didn’t.

The story goes like this.

I signed up with a certain phone company that provides internet service.  After 3 years with them, I thought I could probably get better service with the Cable company. I thought the connection would be faster, and I would have faster download speeds. So, gleefully, I called the Cable Company and made the switch. HA! After 3 years, I was sticking it to the man. Or so I thought.

The day arrived! I was so ready to begin this brand new relationship. I bundled ALL of my services – cable, internet and phone. It was supposed to be so wonderful. It was supposed to be cheaper, and easier, and blah, blah, blah. It took all of 4 months for the relationship to go sour.

I remember the day. I was happily surfing the internet and suddenly my connection dropped. “No problem”, I figured. “I’ll just reset the modem.”  I happily resumed surfing and poking my friends on Facebook. Until it happened again. Then again. It didn’t stop happening. I even called the Cable Company. They walked me through a bunch of stuff to change the modem settings. I thought the problem was solve. Until it happened again. Then again. It just kept on happening.

I called tech support. I was placed on hold for over an hour. All the while listening to pre-recorded messages about how the Cable Company values Customer Support.  I finally reached tech support. She was very nice. The conversation was light and I laughed as she made the usual, “Isn’t technology wonderful, until you need it” jokes. I could imagine developing a wonderful relationship with her. Then I quickly stopped myself from going there. She works for the Cable Company. It will never work.

This very nice lady was actually able to walk me through some things to get the modem working. It worked for about a month. Then the connection dropped. It was now happening every day. Every hour. I’d had it. I called the Cable Company. I was placed on hold for over 2 hours. I hung up in frustration. I called again. This time, I believe the Cable Company set a record for placing someone on hold. Three hours later, I slammed the phone down in frustration.

The icing on the cake came a few days later when my bundled internet, cable and phone was silent. No cable. No internet. No phone service. For over 4 hours.

I called the Cable company. No answer. Because the Cable company owned my phone service!

When everything was restored. I called the phone company. Unfortunately my phone service was provided by the cable company.They blocked the phone company phone number.  I had to go to a neighbor to cancel the cable company and get the phone company hooked back up.

BTW, now that ll is well, I have phone service, and internet service by the phone company, the Cable company is calling me to tell me how awesome their phone and internet service is.


It finally happened!

A west coast Canadian winter is brutal for someone who suffers from depression, like me. From the end of October, to the middle of April it seems as if we have a never-ending succession of storms and rain. The town in which I live has towering mountains several thousand feet high on all sides. It’s a narrow valley at the head of Canada’s southern-most fjord. The clouds funnel in, up the narrow inlet, and settle in like a grey, gloomy blanket. The mountains are hidden, and if you had never seen them, you would think that they did not exist. Then there is the rain. The seemingly, never-ending rain. Torrential rain. Buckets of water pouring from the skies. Those are the days that make me wonder if I should build an ark – or at least a really big canoe, to be safe. Even the dog looks outside and shakes his head. The darkness comes early, and night settles in like a cold, damp blanket over our homes. There is very little comfort as I walk the cold, dark streets. The rain can last for weeks without a break. My depression mirrors the weather outside. My mood is gloomy, dark, and grey. I often wonder why I moved back to this place where I grew up. I think of an escape plan, a way out again.

Then, something remarkable happens. Something so subtle, that I hardly notice at first. After the darkest, coldest days of January and February the days seem a little brighter, a little longer. Even under the canopy of grey, it seems a bit brighter. Slowly, but surely, change is coming. The increasing daylight is a gentle reminder of the timeless truth that the giver of all life on our planet Earth is once again coming back, bringing its life-giving warmth and light.

March comes in like a lion. Wind. More rain. Late winter snows. But, along with the winds and rains, it gets brighter, and warmer. As I walk the dog, I begin to notice something else. Tiny green shoots poking through the damp soil. New life is beginning to appear. Tiny buds appear on cold, lifeless branches. The sun, still on its journey northward in the sky, begins to appear, peeking through the clouds, bringing warmth and warming my spirits on the inside. The cold, dark, gloomy rain filled days of winter are relinquishing their icy grip to the fresh, breezes of spring.

It finally happened. Easter weekend, 2012. As I walked down the streets, suddenly, flowers are in full bloom. Freshly released leaves are basking in the first real warmth of spring. Even the dog has a fresh spring in his step. People return to the streets. Walking. Gardening. Playing. Everyone is happy and smiling. How ironic that all this should happen on Easter weekend. I am no longer a religious person. But, whether one is a believer or not, the message is the same – the life-giving sun has once again returned, bringing the promise of new life and new hope.

Have a wonderful spring!